Costa Rica
Costa Rica Own Air Policy

***We will be arriving into and departing from Guanacaste Airport (LIR) in Liberia, Costa Rica.  Please make sure you select the correct airport when booking your own travel if you are planning to use our group transportation.  Additional details are below. ***

After October 30, 2026, any changes made to your registration (including transportation choice, travel dates, adding/changing travelers) could result in penalty fees.

Please send your flight itinerary with confirmation number and receipt to incentive.travel@aoins.com upon booking. In order to receive reimbursement for your flights, a detailed flight itinerary and receipt must be received by November 30, 2026. 

Important details to keep in mind:

  • Please do not book your flights until you have been assigned to your travel dates.
  • If your flights are delayed or cancelled, you will be responsible for rebooking your flights.
  • Reimbursements will not be made for additional expenses incurred due to flight delays or cancellations.

Reimbursements will be sent to you via check from Auto-Owners Insurance AFTER you have traveled on the trip.

Auto-Owners Insurance will reimburse you for the cost that you paid for your flights up to the maximum amount of $850 per traveler.

  • If you will be using airline reward points, miles, or vouchers for the entire fare, or traveling to the destination by methods other than a commercial flight, you will receive a compensation check for $750 per traveler.
  • Upon receipt of your flight itinerary and receipt, we will confirm your reimbursement amount.  Should you later make changes to your itinerary, your reimbursement amount will not change.
  • Air allowances will not be reimbursed for cancelled trips. 

 Transfers from/to the airport/hotel

Transfers from/to the airport/hotel will be provided when the following criteria is met:

  • You are arriving/departing on designated group arrival/departure days.
  • If you extend your trip before or after the group dates at the group hotel, and your arrival or departure date overlaps with those of another group, transfers will be provided within the designated times below.
  • You arrive at Guanacaste Airport (LIR) in Liberia, Costa Rica between 12:30PM-4:30PM on a group arrival day. Your flight departs between 12:30PM-3:30PM on group departure day. 
  • If your flight is delayed causing you to arrive after the arrival window indicated above, transfers will not be provided unless there are other A-O travelers on that same flight using standard flights.
  • Your complete flight itinerary and receipt must be received by November 30, 2026.

Note: If you arrive at LIR prior to 12:30PM on a group arrival day and wish to wait for a transfer, please notify Gavel International in advance. You will be placed on the earliest departing vehicle with available space.

Ground Transportation from Guanacaste Airport to The Westin Reserva Conchal

If you do not meet the above criteria to join the group transportation or if you arrive or depart on non-group arrival and departure days, you will be responsible for your own transportation arrangements to and from the airport and the resort. The transfer time from Guanacaste Airport to The Westin is approximately 90 minutes depending on traffic.